Frequently Asked Questions
Gold Filled vs Gold Plated
Our Gold-filled items are 14kt gold-filled. 14k Gold-filled products are identified as 14/20 Gold-filled; alternatively, 14kt Gold-Filled is also acceptable. Gold-filled is a reasonably priced, quality alternative to solid gold. Gold-filled items have a much thicker layer of gold on them, and the gold is a much higher quality. In fact, it is just a step down from solid gold when it comes to quality and value.
Care + Cleaning
Gold-filled does not de-laminate or peel like plated or "dipped" products. Nor does it tarnish as readily as silver. Many owners find that they never have to clean gold-filled items at all. However, from time to time your jewelry may become dirty from everyday wear. To clean gold-filled it is best to use mild soap and water. Hot weather and water will not damage the material.
Returns + Exchanges
When you place an order for an item displayed on the site, you are making to Devon Pavlovits an offer of purchase. If Devon Pavlovits accepts that offer, we will supply the goods where possible, but will not be obligated to do so. If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first.
We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays, and will ship within 3-5 days, in all cases pending availability and credit verification. Please allow additional time for shipments to APO/FPO addresses as well as International orders. We do not provide weekend delivery for any method of shipping. Please note that these processing and shipping provisions are only general guidelines, and Devon Pavlovits cannot ensure that the time frames noted will be met.